Los Angeles · California
Nigh Advisory
Functional Accessibility Consulting
Bridging the gap between what hotels are required to provide and what guests with disabilities actually need.
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The Problem We Solve

Compliant is not the same as functional.

Most hotels believe they have solved accessibility. They have ADA-compliant rooms. They check the boxes. But ask a wheelchair user about their last hotel stay, and you will hear a different story.

A hotel room can pass every inspection and still be deeply frustrating — or completely unusable — for guests with mobility challenges. The issues we find in virtually every property have nothing to do with code violations.

Shower controls out of reach from the shower seat. A bench that wobbles under body weight. Towel hooks at six feet. A thermostat four inches too high. Furniture arranged so a wheelchair cannot complete a full turn. A bed so high that transferring is dangerous.

None of these require major renovation. Most cost under $100 to fix. But nobody has ever pointed them out — because nobody doing the pointing has ever had to navigate them. That is the gap we close.

Nigh Advisory is not a compliance inspection. We do not issue legal certifications or ADA audit reports. We tell you what is not working for real guests — and exactly how to fix it.

Why It Matters
Revenue
61 million Americans live with a disability. They are among the most loyal travelers in hospitality when they find a property that genuinely serves them — and largely underserved by an industry that has confused compliance with hospitality.
Reputation
Disabled travelers are highly networked and vocal. When a property gets it right, they share it widely. That kind of word-of-mouth cannot be purchased.
Digital Visibility
Guests who cannot confirm a property works for them simply book elsewhere. Accurate accessibility information online is a revenue decision.
2028 LA Paralympics
The hotels that earn a reputation for genuine accessibility before 2028 will own that market. The ones that scramble after will be playing catch-up.
Our Team

The people behind the assessment.

Denny Muha
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Denny Muha
Co-Founder & Lead Consultant
Denny has used a wheelchair since age 8. He played wheelchair basketball at the University of Illinois and represented Team USA internationally before earning degrees in Tourism and Human Resources, building a 15-year executive career, and traveling the world extensively. Every hotel he has ever entered has been experienced through the same lens he brings to your property. That is not a credential. It is a lifetime of paying attention.
Sydney Muha
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Sydney Muha
Co-Founder & Design Consultant
Sydney brings a designer's eye combined with deep customer service experience. She understands what beautiful, functional spaces look like — and what guests feel when a property falls short. Her background in fashion design trained her to identify spatial, aesthetic, and functional failures that most people walk right past. Sydney is the UX lens of every Nigh Advisory assessment: she does not just see what is wrong, she understands why it matters.
Our Services

What we offer.

01
Boutique Property Assessment
Full on-site assessment for independent and boutique hotels. 150+ point checklist, photo-documented findings report, and virtual findings presentation.
$5,000
02
Full-Service Assessment
Comprehensive assessment for full-service hotels and resorts. 150+ points including F&B, spa, recreation, and staff evaluation. In-person presentation and 30-day follow-up.
$8,000
03
Staff Training
A fixed room is only half the equation. Half-day training for front desk, housekeeping, bell staff, and F&B teams — covering how to communicate with disabled guests, what your accessible rooms actually offer, and how to deliver service that matches the physical improvements.
$2,500
04
Renovation Plan Review
Engage us before you build. We review architectural and design plans to identify functional accessibility gaps before they become expensive construction corrections.
$2,000
05
Multi-Property Program
Portfolio-level engagement for hotel groups and management companies. Volume pricing, standardized methodology, and executive reporting.
Custom
Properties that complete an assessment, implement our recommendations, and pass a follow-up review are eligible for our seal of approval — listed on our website and provided a badge for their own.
Our Process

How we work.

Every engagement follows the same proven methodology — designed to be thorough, non-disruptive, and immediately actionable.

01
Discovery Call
A 30-minute conversation about your property, your current setup, and what you are hoping to improve. No obligation.
02
On-Site Assessment
Denny and Sydney spend a full day at your property — every room, every corridor, every amenity, every staff interaction. 150+ checkpoints.
03
Findings Report
A photo-documented report within two weeks. Every finding categorized by severity with an estimated fix cost and a specific recommendation.
04
Findings Presentation
We walk your leadership team through the report, prioritize the top issues, highlight quick wins, and answer every question.
05
Follow-Up Review
Once you have made the recommended changes, we return to verify the improvements. Properties that meet our standard receive our seal of approval.
06
Ongoing Partnership
Staff training, renovation consulting, and periodic re-reviews as your property evolves — as much or as little as you need.
What Makes Us Different

Why no one else can do what we do.

We live this every day
35+ years of navigating hotels, venues, and airports from a wheelchair. That experience cannot be credentialed into existence. It is the foundation of every assessment we conduct.
Functional, not just legal
Any compliance firm can tell you whether you meet ADA requirements. We tell you whether your room actually works for the guests who need it. Those are profoundly different things.
We close the design gap
Sydney's design background means we recommend solutions that are practical, affordable, and aesthetically considered. Accessible design does not have to look institutional.
We speak your language
Degrees in Tourism and Human Resources combined with deep customer service experience. We know how hotels work, how guests feel, and how to move organizations to action.
The work speaks for itself
We do not issue certifications lightly. When we say a property meets our standard, it means something — because our standard is set by someone who has to live with the consequences of getting it wrong.
Get in Touch

Start with a conversation.

A 30-minute discovery call is all it takes to understand your property and how Nigh Advisory can help. No obligation — just an honest conversation.

Denny & Sydney Muha
E [email protected]
W nighadvisory.com
HQ Los Angeles, California
Schedule a Discovery Call

Ready to understand what your accessible rooms actually feel like to your guests? Let's talk. No sales pitch — just an honest conversation about your property.

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